Regulations — current rules
Online Store — website operating at /en/terms-and-conditions
Service Provider — owner of an Online Store that provides services electronically through an Online Store
Customer — any individual / legal entity that accesses the Online Store and uses the services provided through the Online Store by the Service Provider
Order — the Customer's declaration of intent, submitted through the order form, is directed directly to the conclusion of the Contract with the Service Provider
Product — movable object/service available in the Online Store and which is the subject of the Contract between the Customer and the Service Provider
Contract — the contract for the sale of Products, concluded between the Customer and the Service Provider through the Online Store
The Regulation defines the rules for the functioning and use of the Online Store, and also determines the scope of the rights and obligations of the Customers and the Service Provider related to the use of the Online Store.
The subject of the Service Provider's services is the provision of free tools in the form of an Online Store, allowing Customers to access content in the form of records, articles and audiovisual materials or Internet applications and electronic forms.
Any possible content, articles and information containing features of advice or advice published in the Online Store is only a general set of information and is not addressed to individual Customers. The Service Provider is not responsible for their use by Customers.
The Customer assumes full responsibility for the way the materials posted in the Online Store are used, including for their use in accordance with applicable law.
The Service Provider does not give any guarantees regarding the usefulness of the materials posted in the Online Store.
The Service Provider is not liable for any losses incurred by the Customers or third parties in connection with the use of the Online Store. All risks associated with the use of the Online Store, and in particular with the use and operation of the information posted in the Online Store, shall be borne by the Customer using the services of the Online Store.
The Service Provider, to the maximum extent permitted by law, is not responsible for any failures, including interruptions in the operation of the Online Store, caused by force majeure, illegal actions of third parties or incompatibility of the Online Store with the technical infrastructure of the Customer.
You do not need to create an account to view the assortment of the Online Store. Placing by the Customer of Orders for Products in the assortment of the Online Store is possible either after creating an account in accordance with the provisions of §4 of the Regulations, or by providing the necessary personal and address data, allowing to fulfill the Order without creating an account.
The prices indicated in the Online Store are in Polish zlotys or in the currency chosen by the Customer, which is available in the Online Store.
The final amount payable by the Customer consists of the price of the Products and the cost of delivery (including transport, shipping and postage costs), which the Customer is informed about in the Online Store when placing an Order.
In the case of Contract covering a subscription or provision of services for an indefinite period, the final price is the total price, including all payments for the billing period.
When the nature of the subject of the Contract does not allow, reasonably judging, for a preliminary calculation of the final price, information about the method of calculating the price, as well as the costs of transport, delivery, postal services and others, the cost will be indicated in the Online Store in the description of the Products.
The Online Store adheres to all applicable EU consumer protection regulations, including rules on pricing transparency and promotions (Omnibus Directive). Any reduced price displayed will reflect the lowest price in a specified recent period, where applicable.
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Products sold in this Online Store are intended solely for individuals who have reached the legal age required for the purchase and use of tobacco or smoking-related products in their country of residence (18+ in Poland). By placing an Order, the Customer declares that they meet the minimum age requirement.
The use of the Online store by each of the Customers is free and voluntary.
Customers are obliged to familiarize themselves with the Regulation and other documents that are an integral part of it, and to accept their provisions in full in order to continue using the Online Store.
Customers may not use any personal data obtained from the Online Store for marketing purposes.
Technical requirements for using the Online Store:
In order to ensure the security of the Service Provider, the Customer and other Customers using the Online Store, all Customers using the Online Store must comply with generally accepted network security rules. It is forbidden to perform actions personally by Customers or using an additional software:
If the Online Store offers product reviews or comment sections, Customers agree to post only lawful, non-infringing content. The Service Provider reserves the right to moderate, remove, or refuse to publish any content deemed unlawful, offensive, or in violation of these Terms or applicable laws.
Customers can use the Online Store without the need to register.
Customers must be registered and have an account in the Online Store in order to use additional services provided by the Online Store, available only to Customers after logging in.
Registration in the Online Store is voluntary.
Registration in the Online Store is free.
Each Customer can have only one account in the Online Store.
Technical requirements related to account registration:
Customers registering in the Online Store agree to the processing of their personal data in the form in which they were entered in the Online Store during the registration process, and their subsequent change or deletion.
The Service Provider has the right, at its discretion, to suspend or delete the accounts of Customers, thereby preventing or restricting access to certain or all services, content, materials and resources of the Online Store, including in case of violation by the Customer of the Regulations, generally applicable laws, principles of social coexistence or actions to the detriment of the Service Provider or other Customers, the legitimate interests of the Service Provider and third parties cooperating or not cooperating with the Service Provider.
All services of the Online Store may be changed in content and volume, added or removed, as well as temporarily suspended or access to them may be limited at the discretion of the Service Provider without the possibility of objections to this from the Customer.
Additional security rules when using an account:
Deleting accounts:
Select the Product that is the subject of the Order, and then click the "Add to Cart" (or similar) button.
Login or use the opportunity to place an Order without registration.
If the option of placing an Order without registration was chosen, fill out the order form, specifying the data of the recipient of the Order and the address to which the Product should be delivered, select the type of delivery (method of delivery of the Product).
Select one of the available payment methods and, depending on the payment method, pay for the Order within the specified period in accordance with §7
The Customer can use the following methods of delivery or receipt of the ordered Products:
The Customer can use the following payment methods (depends on the delivery method chosen by the Customer):
The Customer can pay with the following currencies:
International orders may be subject to additional customs duties, import taxes, or local regulations. The Customer is solely responsible for complying with the laws and regulations of the destination country, including any import restrictions on tobacco-related or hookah products.
The Service Provider is not responsible for delays, losses and/or failures in delivery services.
The Service Provider is not liable for any packages refused or confiscated by customs due to local regulations. Any return shipping or additional costs incurred in such cases shall be borne by the Customer unless otherwise agreed.
Conclusion of the Contract between the Customer and the Service Provider takes place after the Customer has placed an Order using the order form in the Online Store in accordance with §5 of the Rules.
After placing the Order, the Service Provider immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the Customer an appropriate email to the Customer's email address specified when placing the Order, which contains at least declaration of the Service Provider on the receipt of the Order and its acceptance for the execution and confirmation of the conclusion of the Agreement. After the receipt by the Customer of the above e-mail, the Agreement is concluded between the Customer and the Service Provider.
If the Customer chooses to pay via bank transfer, electronic payment or credit card payment, the Customer should make payment within 3 calendar days from the date of placing the Order - otherwise the Order and the Contract will be canceled.
If the Customer has chosen a delivery method other than local pickup, the Products will be sent by the Service Provider within 1 day (taking into account paragraph 5 of this section), by the method chosen by the Customer when placing the Order.
If the Customer chooses the method of payment by bank transfer, electronic payment or payment card, the beginning of the period of delivery of the Products to the Customer is counted from the date the funds are credited to the bank account of the Service Provider.
If the Customer decides to pick up the Products in person, the pickup availability is determined either by the Service Provider’s "Ready for pickup" notification or by the time slot selected by the Customer during checkout (if such an option is available). The Customer will not be able to collect the Order until the Service Provider has confirmed it is ready.
The beginning of the period of readiness for the Customer to accept the Products is counted as follows:
Delivery of the Products to the Customer is paid, unless otherwise provided by the Sales Contract. The cost of delivery of the Products (including the costs of transportation, delivery and postal services) is indicated for the Customer in the Online Store when placing the Order.
The Customer can personally pick up the Products without paying for delivery, but only if such an option is available in the Online Store
The Customer may withdraw from the Contract within 14 days without giving reasons.
The passage of the time limit (specified in paragraph 1 of this section) begins with the delivery of the Product to the Customer or to another person other than the carrier appointed by him.
In the case of a Contract that covers a plurality of Products that are delivered separately, in batches or parts, the date (specified in paragraph 1 of this section) starts from the delivery of the last item, batch or part.
In the case of a Contract which consists in the regular delivery of the Products over a certain period (subscription), the date (specified in paragraph 1 of this section) starts from the receipt of the first item.
The Customer may withdraw from the Contract by submitting an application to the Service Provider to withdraw from the Contract. In order to comply with the term for withdrawal from the Contract, it is sufficient for the Customer to send an application before the expiration of this term.
The application can be submitted by regular mail or e-mail by sending the application to the Service Provider.
If the Customer sends a declaration by e-mail, the Service Provider immediately sends to the Customer, to the e-mail address indicated by the Customer, a confirmation of receipt of the declaration of withdrawal from the Contract.
Consequences of withdrawal from the Contract:
If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as the cost of returning the Product, will be included in the description of the Product in the Online Store.
The Customer cannot withdraw from the Contract:
Sales Contract applies to new Products.
In the event of a defect in the Products purchased from the Service Provider, the Customer has the right to file a complaint on the basis of the provisions of the Civil Code on guarantee.
Complaints should be submitted in writing or electronically to the Service Provider's addresses specified in §1 of these Regulations
The Service Provider will respond to the claim immediately, no later than within 14 days, and if it does not do so within this period, it is considered that the Customer's request was found to be justified.
Products returned under the return procedure must be sent to the address specified in §1 of this Regulation.
Detailed information on the possibility of the Customer using out-of-court methods of considering complaints and satisfying claims, as well as the rules of access to these procedures are posted in the offices and on the websites of district (municipal) commissioners for the protection of consumer rights, public organizations whose statutory tasks include the protection of rights consumers, district trade inspections and at the following Internet addresses of the Office for Competition and Consumer Rights Protection:
The Customer has the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
Contracts concluded through the online store are concluded in Polish, English, Ukrainian and Russian.
The Service Provider reserves the right to amend the Rules for important reasons, namely: changes in legislation, changes in the methods of payment and delivery - to the extent that these changes affect the implementation of the provisions of these Rules. The Service Provider will inform Customer about each change no later than 7 days.
In matters not covered by these Rules, the generally applicable provisions of Polish law apply, in particular: the Civil Code; the act on the provision of electronic services; the Law on Consumer Rights, the Law on the Protection of Personal Data.
The Customer has the right to use out-of-court remedies for complaints and redress. To do this, he can file a complaint through the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr.